India Introduces Stronger Telecom Consumer Protection Requirements

During 2–5 November, TRAI introduced updated consumer complaint regulations requiring round-the-clock AI-enabled complaint centres with human assistance available for at least 16 hours daily. Telecom operators, compliance consultants and customer-service technology providers can explore opportunities in regulatory implementation and complaint management. HPC can help identify suitable technology partners.

If you are interested to enquire further, please fill in the form below with your details and one of our consultants will contact you shortly.